Introducing MQ ICON Fleet Management System
MQ ICON links your generators to our team of power equipment experts.
Relevant Data - Delivered Straight to You
Most telematics systems fall short by being solely data providers, while failing to provide information to mitigate equipment faults or detailed guidance for resolving service issues.
MQ ICON brings together the benefits of next level technology and Multiquip's expertise in power generation. More than just data, we deliver the full picture — a comprehensive, real time overview of your equipment along with detailed, actionable information about your generator's engine and electrical production system.
Our expert team is available to support your technicians in the shop or on site, guiding you through service and repairs regardless of complexity. We provide the knowledge and support needed to make operational decisions that will reduce equipment downtime and increased ROI.
MQ ICON combines customized, relevant information and actionable items to keep you ahead of the curve and ensures your team has the knowledge, confidence and support to keep your fleet running at peak efficiency.
The MQ ICON Difference
KNOWLEDGE
MQ ICON tracks generator performance. When faults are detected, we identify the cause and provide your team with a resolution.
CONFIDENCE
Your technicians can now approach on-site repairs with the confidence that our generator experts can remotely guide them through the repair process.
SUPPORT
When you need additional help, our factory trained MQ technicians can provide on-site support through the ServicePlus program.
Data-Driven Insights - Your Competitive Advantage
GPS
Tracks asset location and provides customer closest service location
Preventive Maintenance
Facilitates routine service scheduling and ordering of required parts.
AC Output
Allows customer to monitor critical data points such as voltave, current, frequency, THD, kVAR, kW, & kVA through usage sessions and in real time
Engine
Allows customers to monitor engine load and critical data points such as speed, oil pressure, and coolant temperature
Remote Diagnostics
Provide repair recommendations and solutions in the event a fault is detected.
Over the Air Service Tool
Enables technicians to remotely monitor engine service tool data points
Big Data
Engine performance and electrical output data is stored and available on demand.
Fuel and DEF Levels
Calculates consumption and remaining internal tank levels
Advance Notice
Know your equipment status BEFORE it's returned to the yard following a long-term deployment or rental ensuring fast turnaround.
Remote Diagnostics
Eliminate unnecessary location visits, enabling you to order parts in advance and schedule the appropriate technician for any field repairs.
Always Vigilant
MQ ICON continuously monitors your generator performance to ensure reliability in your most critical application.
MQ ICON delivers comprehensive generator data to power your success.
Remote Monitoring
- Fault codes with complete details
- Equipment usage
- Fuel usage and levels over 24 hours
- Engine status and run time
- Oil pressure and coolant temperature
- Engine RPM
- Customizable alert monitoring
- AC electrical data
Hardware and Connectivity
- Cell tower communication
- CSA compliant
- Internal battery
- API endpoint access
- ISO 15143-3 compliant
- Over-the-Air (OTA) software updates
Logistics, Safety and Security
- Geo-tracking and fencing
- Transportation logging
- Alert management
Maintenance
- Viewable key performance indicators
- Fleet reports and fault code (DTC) trend reports
- Schedule service technicians based on real-time data
- Understand repair requirements
- Direct access to service manuals
- Remotely clear emissions-related DTC and conduct remote exhaust regeneration
OPERATIONS
MQ ICON technology empowers Business Owners with customized data that provides a clear, big picture look at fleet performance and ROI, as well as emerging market trends, giving owners a powerful competitive advantage.- Managing large deployments — overseeing assets locally, regionally or nationwide
- Placing the right generator assets at the right locations — in areas of highest demand
- Planning fleet additions - knowing actual kW requirements for your market
- Scheduling ideal workflows for field technicians - based on service urgency and location of assets
- Monitoring critical rentals with real time data
SERVICE
MQ ICON gives Service Technicians interpreted, actionable data for each asset's complete GenSet. With real time performance information from the engine and generator, your business benefits from:- An intuitive dashboard keeping key service issues in sight with scheduling and resource requirements
- Effective preventive maintenance
- Efficient execution of service calls and routine maintenance
- Service tool functionality enables remote identification and clearing of DTCs
- Proactive ordering of replacement parts for more cost-efficient parts inventory management
- Realize greater ROI and maintain high levels of customer satisfaction by ensuring your generators perform at optimal levels
SUPPORT
MQ ICON seamlessly integrates with the MQ ServicePlus Program, giving you direct access to MQ service professionals and parts to expedite critical repairs to your fleet.
Discover how ServicePlus enhances your ICON experience by visiting service.multiquip.com
Sales & Technical Support
To help guide you through the best experience, please choose one of the follwing options
Sales Assistance
For ICON business orders, pricing, demo request, and other MQ product recommendations, request to be contacted by a sales representative.
Customer Support
For general support, billing and subscription questions, activations/deactivation, ICON device assistance, our experts are here to assist you.
API Support
Technical support for API issues such as communication failures or error responses.
Firmware Release Notes
Click to view pdf of our latest Firmware Rlease Notes